Faculty Support

Students Having Trouble Opening or Viewing Content

This page helps solve common problems when students are not able to view or open course content.

Common Issues and Solutions

Students cannot see my lesson module, lesson page, quiz, or other Blackboard item

  • Enter your course as instructor with Edit mode ON
  • Look below the name of the lesson module, page, or other Blackboard item

If there is a message saying Item is hidden from students, and no other information, you need to make the item available. Otherwise, it cannot be seen by students under any circumstance.

Item is hidden from students
Item is hidden from students

If there is a message saying Item is available, but some students or groups may not have access, you need to inspect the Adaptive Release rules connected to this item.

Some students may not have access
Some students may not have access

Click the action link, then Adaptive Release: Advanced to see if there is a rule causing the item to be hidden from some or all students. Edit or delete the rule or criteria if necessary. Or, if this is what you intended, contact your student(s) to explain what they must do to be able to view the content.

Review Adaptive Release rules
Review Adaptive Release rules

Visit this page for more information on releasing content using Adaptive Release.

Students cannot view the MS Word, Excel, PPT, PDF, etc., files I uploaded

This is usually due to course permissions not being set. Please make sure to set your course permissions. Double-check if you are not certain permissions are set. If the problem persists, contact Online Learning.

Students cannot see images on my lesson pages

This is usually due to course permissions not being set. Please make sure to set your course permissions. Double-check if you are not certain permissions are set. If the problem persists, contact Online Learning.

Students cannot play the Kaltura video I linked to

If you are having students access a Kaltura video through a hyperlink, but they are not able to view the view, it is most likely due to the video not being published to Unlisted or Public. Please be sure to publish your Kaltura media when you share via hyperlink.

Remember, you, the media owner, will be able to open these videos using your links while you are logged in. To best test your own links, you can log out of Kaltura MediaSpace and/or Blackboard and then try opening the link.

Students cannot play the Kaltura video I embedded in my course

Situation 1:

We are finding ongoing problems with videos that were embedded into course pages using the Kaltura Mashup button. Students may see a message that says Either you are not logged in or you do not have the appropriate privileges to perform this action.

You may try publishing your media before embedding (if you publish it after embedding, you will need to repeat the embedding process as the code will be different). If all else fails, please embed your media using this method instead of using the Kaltura Mashup button.

Keep in mind that if you enter student preview mode to test whether your embedded videos work, you will be able to see the videos. This is because even though you are in preview mode, you are still the owner of the media, and have access to view i

Situation 2:

Students may also see a message stating that their browser needs to accept 3rd party cookies in order to view the video.

3rd party cookies error
3rd party cookies error

This issue is related to the privacy settings on a user’s browser. There is a topic to help students in the Student Knowledge Base. Feel free to share the following link with your students who are having this issue. If you visit the link, remember you are on the student knowledge base, and not the faculty “blog” (this site).

Keep in mind that if you enter student preview mode to test whether your embedded videos work, you will be able to see the videos. This is because even though you are in preview mode, you are still the owner of the media, and have access to view it.

 

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